Consular and Immigration Services

Operating Hours of Consular and Immigration Services

Service Counter:

Monday – Thursday: 09.30 – 12.30

Friday: 09.30 – 12.00

Excluding public holidays.

Telephone support:

Monday – Friday: 14.30 – 16.00

  • Passport section: +49-69-24709811
  • Visa section: +49-69-24709812/-13
  • Legalization section: +49-69-24709825

 

For further questions regarding the consular and immigration matters, please email to konsulerfrankfurt@indonesia-frankfurt.de

 

Functions that are available to and those unavailable for Indonesian Citizens Abroad

To help Indonesian citizen, consular officials will carry out functions as follows

In the case of emergency:

  • To evacuate Indonesian citizens during war, dangerous rioting/public disturbance, and natural disasters.
  • To provide medical assistance by providing a list of the nearest doctors and hospitals.
  • To assist the victims of robbery and/or other acts of violence.
  • To assist in finding person and children that are kidnapped or missing.
  • To assist troubled Indonesian citizen to return immediately to Indonesia.

In the case of Judicial problems:

  • To provide a list of local lawyers.
  • To provide information regarding the local laws and constitution.
  • To assure that you will be treated fairly and equally based on the country’s constitution in the case of incarceration or detention.
  • To assist in the process of finding a child or Indonesian citizen that has been taken outside the country or has gone missing.
  • Document legalization (for a fee).

Other cases:

  • Replace a lost, stolen, or damaged passport (for a fee).
  • Renew passport (for a fee).
  • Add the family name after marriage in passport (on the amendment page) and emergency passport.
  • Issue a consular report of birth abroad, death abroad or civil status (marriage/divorce).
  • Issue a certificate of free status when Indonesian citizen wants to get married.
  • Provide a list of translators.
  • Help destitute Indonesians contact family or friends to arrange for transfer of funds for maintenance cost or return ticket to Indonesia.
  • Help in notifying family/the next-of-kin in case an Indonesian person has an accident or is convicted and sentenced to imprisonment by a German court.
  • Accept and extend request for trial proceedings including legal documents to the appropriate authorities.
  • Assist the next-of-kin of an Indonesian deceased in the matters of burial in Germany or of returning the deceased’s remains to Indonesia.
  • Contact the next-of-kin relating to the inheritance of the deceased.
  • Help in making inquiry to the local criminal justice system to investigate suspicious activity, a violent crime, or a death.

 

However, consular officials cannot

Regarding to justice system

  • Interfere in personal issues.
  • Provide legal advice.
  • Provide a certificate of good conduct or criminal record for personal use.
  • Pay bail, document, or another fee.
  • Obtain release from
  • Acquire the parenting rights of kidnapped or troubled children.
  • Investigate crimes or death.
  • Enforce local authorities to implement a decision that was ordered by the Indonesian
  • Ask local authorities to provide special treatments towards Indonesian citizens.

Regarding other cases

  • Organize a travel itinerary or purchase ticket.
  • Reimburse money or fee due to postponed or canceled trips.
  • Pay accommodation, travel, medical or other personal fees.
  • Store personal belongings or find lost items.
  • Acquire license or permit for personal use, such as, visa, residence/work permit.
  • Help in finding a job.
  • Help in finding an accommodation or a place to stay.
  • receive letters or packages for personal use.
  • Provide retirement pension or other social welfare.
  • Organize wedding ceremony (except for Muslim Indonesian citizen, for fees).
  • Compensate funeral, cremation, or the return of remains to Indonesia.